April 5, 2011

Metrics advice: Think KPIs not ROI

JD LasicaOne of the most packed sessions at this last’s Web 2.0 Expo in San Francisco was “Measuring the Future: New Metrics for New Media,” a solo talk given by Margaret Francis, Vice President of Product at Lithium, one of our top 10 social media monitoring vendors.

“Social media is an effective way to create awareness of and interest in products and services,” she told the 400 onlookers. So, how do you do that?

Those of us who do social media consulting for brands bump up against this all the time: The client — properly, of course — wants metrics to gauge the success of their social media or social marketing efforts and to shift course when they’re not hitting their goals.

There are tons of things you could be measuring. David Berkowitz even listed 100 ways to measure social media, but that’s the way to get lost in the weeds.

Instead, Francis said, “Measure strategy, not stuff.” That is, focus entirely on what you’re trying to accomplish with your social media program or campaign and then identify the Key Performance Indicators that will tell you, over time, whether you’re getting there.

Four kinds of applied metrics

While companies want to talk about their social media ROI, they really need to focus on identifying KPIs that map to business objectives.

Francis laid out four kinds of applied metrics that you should be focusing on in your metrics program:

  1. Brand perception: “It’s why Visa sponsors the Olympics and why Coca-Cola sponsors the Special Olympics,” she said. “It’s why you’re on Twitter.” It’s about maintaining or enhancing your brand’s reputation, perception and visibility. So you measure KPIs that inform factors like customer satisfaction score or likeliness to buy.
  2. Marketing efficiency: You should be look at your website, optimize for SEO and study where your traffic is coming from: Twitter, Facebook, blogs. (Twitter, I’ll add, now drives more than 10 percent of the New York Times’ traffic. Facebook drives at least 13 percent of MSN’s and Yahoo’s traffic.) Study your analytics. “You’ve got to have a web analytics tracking system on your website,” she said. “It’s all about reach.” And that means you may need to track the “little ticky-tacky metrics” that add up to painting a fuller picture.
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May 7, 2010

A small slice of Web 2.0 Expo

Central Desktop at Web 2.0 Expo from JD Lasica on Vimeo.

JD LasicaOne of the big tech conferences of the year, SF-based Web 2.0 Expo, is now in the books. I was able to attend only two of the four days, but here are some takeaways:

I had a chance to check out Central Desktop on the tradeshow floor. Above is my 3 1/2 minute interview with sales rep Mandy Gonzales. Central Desktop is an online collaboration platform that allows you to streamline your document and project workflow and collaborate with other team members.

Like Google Docs, it’s an entire web-based cloud solution, only more robust. At Web 2.0 Expo they unveiled their Microsoft Office plug-in, which enables real-time co-authoring capabilities. Central Desktop works with lots of different verticals, from large companies to universities and nonprofits. Their sweet spot seems to be small to medium-size businesses where 50 to 250 users might collaborate on a project.

Mandy also pointed out that a lot of consultants will use Central Desktop as an external portal to share documents with their clients and to take advantage of its transparent communication and project management features. Clients include the Bill and Melinda Gates Foundation, CBS, Netflix, Amtrak, Day’s Inn, Harvard, Stanford University, the Humane Society and others.

Watch, embed or download the video on Vimeo
Watch or embed the video on YouTube

Other snippets from Web 2.0 Expo

All about .co: Want to get in on the next Internet land grab? “The .co era is arriving July 20,” according to Create Your Opportunity, which is running a $50,000 contest that ends June 14. I think what this means is that Colombia is making its nation suffix available to registrants — for a price — just as Tonga did with .to, Grenada with .gd and British Indian Ocean Territory with .io. (See the Wikipedia entry.)

If you have a domain name you’d like to pre-register, you can do it right now. But be warned: If anyone else pre-registers the same domain, it goes to a bidding war. The fact that you were first doesn’t matter. Which is why I’m not bothering to pre-register socialmedia.co — I won’t pay the tens of thousands of dollars it will cost to win it.

Will .co cause confusion to users who associate .co with “country” — like guardian.co/uk/ — or “Colombia” instead of “company”? You bet!

SEO workshop: Great workshop on SEO, especially by Rand Fishkin (CEO and founder, SEOmoz) and Stephan Spencer (Covario). You can see both slide shows on the SEOmoz blog — I may do a separate writeup on this if I have time. Continue reading

May 16, 2009

UK startups suss out Silicon Valley

Web Mission: UK startups come to Silicon Valley from JD Lasica on Vimeo.

JD LasicaOli Barrett, co-founder of Web Mission, talks about the group of 20 small startups from the United Kingdom that recently visited Silicon Valley and the San Francisco Bay Area, and what the participants took away from the trip.

The 7-minute interview was conducted on the top floor of Moscone West during the Web 2.0 Expo in San Francisco.

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April 5, 2009

Photos of Web 2.0 Expo

Girls in Tech

JD LasicaAnyone who attends the annual Web 2.0 Expo in San Francisco knows that you go for the connections. And while there were plenty of worthwhile sessions and talks this year, I wound up spending more time meeting and reconnecting with a good number of technology influencers.

I’ll be posting video interviews soon with Adriana Gascoigne and Robyn Cohen of Girls in Tech, Jeanette Gibson of Cisco and Oli Barrett, who headed up a 20-company delegation from London to Silicon Valley. (I’ll be returning the favor in July when the Traveling Geeks visit London.) Meantime, here’s a 43-shot Web 2.0 photo gallery on Flickr.

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April 1, 2009

Lunch.com: a beta launch worth buzzing about

Joanna LordC an you feel it? The flutter of excitement. Call me a complete geek but nothing quite compares to a beta launch and the energy that surrounds it. So who is causing the latest buzz?

Lunch.com, based in Los Angeles, is a social review site where you can express your opinions and connect with users who share your passions. (See below for your invite-only code.)

Lunch launched in private beta at the Web 2.0 Expo in San Francisco this week with the tagline “Feed Your Curiosity,” and quickly harnessed attention, with one review calling it a “Yelp 2.0.” In summary, Lunch appears to be a more complex rating site than we have seen in the past, with a focus on connecting people who share similar ideas and reviews. In addition, it offers some new and interesting features. Let’s check it out, shall we?

So what is it?

No, it’s not just another UGC (user-generated content) site. I was fortunate enough to play around in the interface and found Lunch to be a great balance between things we have grown to expect in an online social community as well as a few innovative ideas new to the space altogether. Members are able to rate and review anything, including books, recipes, gadgets and more, while also engaging with other members by rating the helpfulness of reviews.

Here is where it gets interesting.

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