August 4, 2014

What makes an online community work

Amy Jo Kim

Amy Jo Kim

Why the best social networks must grow organically

Target audience: Community manager, marketing professionals, PR pros, brand managers, entrepreneurs, businesses, nonprofits, educators, Web publishers, journalists.

Chris AbrahamWay back in 2000, Amy Jo Kim wrote the book on best practices and strategies on how to start, build, grow, and maintain online communities in Community Building on the Web : Secret Strategies for Successful Online Communities.

If you can find a copy, buy one. Everything Amy Jo Kim recommends can be mapped perfectly to Web 2.0 and social network services — namely, her belief that communities need to grow organically and not be rigid, planned, communities. That is, more like London than Paris. Continue reading

May 9, 2013

Don’t overlook LinkedIn in building your new business

LInkedInSS

9 ways to leverage the power of LinkedIn

Guest post by Cara Aley

caraaleyThe right digital marketing strategy is important for every new business. Many new business owners focus their efforts mostly on Facebook and Twitter and overlook how useful LinkedIn can be in the launch and building of awareness for their businesses.

Below you’ll find multiple ways in which you can use this powerful networking website to help successfully promote your new business.

Create a profile for better SEO

Create profile

1LinkedIn is one of the more search engine optimized websites. Simply creating a profile on LinkedIn for your business will ensure that it is pretty quickly one of the first links people will see when they search for your business (this is good for both SEO and reputation management, pushing other links down further in search results).

In creating your profile on LinkedIn, you can provide a company description, a separate product description page, and other links (including one to your website). Use keywords in your company and product descriptions to ensure SEO opportunities. Continue reading

June 28, 2012

Your social media plan needs to shut up and start listening

http://chrisabraham.com/wp-content/uploads/2012/06/20120531-crmbpiya7x7bam93ci7un1p72s.jpgChris AbrahamI know you. You’re spending all of your social media marketing budget on promoting your brand, products, and services; that’s fine except you’ve either forgotten — or never knew — that social media is a two-way street. It is.

And, something you also didn’t know: social media is two-thirds defense and monitoring — listening — and only one-third promotion and publicity — speaking. Most marketing folks not only don’t get PR but they revile it; sadly, this is what social media is, no matter what you call it: public relations, all aspects of it: publicity, of course, but also crisis management! Continue reading

August 31, 2011

Twitter success demands both top influencers and everyone else

Do you focus on the most popular and ignore the rest in social media?

Chris AbrahamToo many colleagues, organizations, and companies are keeping their circles of influencers small, believing it is better to invest limited time and resources on the most influential, the most popular, and the most celebrated. Happens in DC all the time. I’m rocking the latest dinner party, parlaying attendees with my wit and banter, when someone snazzier and trendier enters. Immediately I’ve lost my audience’s attention. The idea easily transfers to Twitter.

Other users focus exclusively on networking within their own space, effectively limiting scope and reach by preaching to the choir. If you’ve invested in running with the A-list, fine; however, that’s an old model reminiscent of old PR, of the golf club, the lodge, and the private club.

The Internet created something that not enough social media consultants and coaches support and advise: the ability to expand circles of influencers, to engage with anyone and everyone. Only recently has the Internet become ubiquitous and global in a real way. Previously, the digital divide was a barrier to not just many Americans but quite a few developing nations becoming part of the global conversation.

The value of the Internet is proportional to the number of connected users. It’s also living proof of Rule 34. No matter how obscure, vertical, or arcane your material may be, there’s an audience for it. Someone will show it love and attention. Online social networks have made all of this even easier to the point where it is becoming less of a potential and more of a promise, an eventuality. In short, there is real value associated with connecting to as many followers and collecting as many “Likes” as is humanly possible. For real effect.

There’s also a psychological benefit of large numbers. I have won contracts and business on the power of five-digit followers on Twitter, which is modest compared to most of my peers. However, for someone who only has a couple-hundred followers, 38,000 is a lot and suggests mastery. To be honest, I wonder how long it will take these “less is more” social media consultants to realize that it’s not good business to dismiss what the client wants out of hand. Continue reading

August 24, 2011

Build Twitter followers using the theory of everyone

Look to the Long Tail to recruit brand ambassadors

http://mariosundar.files.wordpress.com/2010/06/500x_rodolex-hlarge.jpgChris AbrahamWell, as regular readers of this blog know, I am a Cluetrainian. This means I put more trust in the value and impact of the online influencer long tail than I do in the impact of the couple of dozen top influencers that most social media consultants and digital PR teams recommend. This is the Internet, an efficient platform allowing easy access to what’s called the network effect: The value of your social network is dependent on the number of others using it.

While it may well be important to have the top 100  influencers on any particular topic following you on Twitter or Facebook, it is not essential. You can make up for it by attracting, retaining, and activating everyone else. In short, anyone who shares her time, talent, and experience online is an important online influencer and potential brand ambassador for my clients.

How do you get lots and lots of people to follow your brand? Don’t know where to start? First, make sure you share your Twitter and Facebook information everywhere your brand exists in the real world or in cyberia. You could spend months and months developing these lists and groups of followers, encouraging folks to retweet your content and so forth. Continue reading