August 14, 2014

Choosing the right social media management system

Target audience: Marketing professionals, PR pros, brand managers, businesses, nonprofits, educators, Web publishers, journalists.

Post by Andrew Lisa

Andrew-LisaI‘ve talked with people who are juggling as many as 25 business profiles for Twitter alone — and these are legitimate accounts. If the nature of their business demands that they’re also wrapped up in multiple profiles on other social media sites like Facebook and LinkedIn, there are simply not enough hours in the day to keep up.

Here are the five social media management tools that I hear positive reviews about most frequently (and isn’t word of mouth the best barometer?):

 

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SproutSocial: Collaboration & keyboard monitoring

1SproutSocial has a clean, sleek interface and powerful features that come standard with every plan. It has an easy, single-stream inbox feed and tasking tools that make it nearly impossible to miss a customer’s question or comment. You can also post – and schedule postings – for Twitter, Facebook and LinkedIn simultaneously. Keyword monitoring lets you keep tabs on what people are saying about you and its collaboration feature allows you to split up tasks between team members.

postling

Postling: Manage multiple accounts — and your blog

2With one single inbox at Postling, you can manage not just Twitter, Facebook and LinkedIn, but also YouTube and even your blog. Even more, Postling lets you monitor reviews on sites like Yelp, CitySearch and TripAdvisor. Publish everything in one place and choose to respond either from your social media account or via email. Postling also has one of the best mobile apps in the industry.

spredfast-spark

Spredfast: Famed for its analytics program

3Spredfast is big-time social marketing for big-time operations. Its renowned analytics program is provided in readable graphs and charts, perfect for presenting to clients or customers regarding their own outreach programs. It’s not for the little guys, however – fees range from $12,000 to $1 million a year, on top of whatever you pay for high-speed business Internet.

expion

Expion: Analytics + content marketing

4Expion steps it up by providing not just social marketing, but analytics and content marketing as well. It has a customizable interface that allow users to manage and govern personalized accounts. There is a whole world of social media management tools, and it can be big and confusing. The proliferation of social media, of course, resulted in the parallel rise of countless supporting applications. The first thing you should do is narrow down potential sites by clearly identifying clearly what size business each site is geared toward. From there, you can get into price and functionality.

socialEngage

Social Engage: Buff up your online profile

5Aimed at small businesses, Social Engage (formerly CoTweet) does everything you’d expect from a social marketing app, but it has a feature that makes it unique. Its +Engage feature frequently changes the design of your profile to follow the latest Internet trends.

Andrew Lisa is a freelance media writer. Follow him on Twitter.
January 14, 2014

Should you hire a social media community manager?

community-manager

Think about who can convey your tempo to the world

Target audience: Business execs and managers, community managers, marketing professionals, SEO specialists, PR pros, brand managers, Web publishers.

Chris AbrahamHiring someone to both speak and respond as you on social media is not cheating. Think of it as delegation: you can’t be everywhere, all the time. There’s just one you and there are upwards of 1.4 billion people who, at any moment, could engage you, your brand, company, product, or service — brands, companies, products, and services. Your slice of that humongous pie is surely fewer than the global membership of Facebook; however, even if your portion is modest, are you committed to not only producing content for online consumption (broadcasting) but listening, responding, and engaging, too?

We’re coming up on the 10-year anniversary of Facebook this February 4 and we’re still arguing about online authenticity. There’s still a core group of social media consultants who consider outsourcing your most personal social media properties as being somehow inauthentic. Sort of like cheating. Continue reading

November 1, 2012

Guide to events & conferences in December


A scene from Le Web London this summer. The original Le Web, in Paris, returns next month (Photo by kmeron on Flickr).

Ayelet NoffDecember, with all its holiday cheer, eases the pace of conferences and events in social media, marketing, and technology.

This December I’m most excited about Le Web in Paris, the city of lights, love and Internet innovation. This year Le Web will focus on how Internet-driven devices are taking over the world; just look at how much time people spend surfing “le web” on their phones. I’m also thoroughly excited for the 2012 startup competition where sixteen emerging startups will duke it out on stage. To learn more about this great conference read my take on Le Web.

For the full year, see our full Calendar of 2012 social media, tech and marketing conferences.

Continue reading

September 12, 2012

Social media tools your startup should be using

Pinterest, Quora, LinkedIn should be among the tools to take your business to next level

Ayelet NoffSocial media tools are everywhere, but how do you know which ones your startup should focus on? In our work at Socialmedia.biz and Blonde 2.0, we’ve had access to dozens of tools and platforms, but not all social technologies are worth your time and effort.

Here, then, is a list of the top tools your startup should have in place to carry on daily social media activity and maintain a buzz around your product.

Set up a Facebook page

1Every startup should have a Facebook page. Whether you’re a B2C or B2B, a Facebook presence is necessary. In the first few years of this social network, many B2B startups didn’t see the value in using Facebook as a professional platform because they considered it to be a social arena rather than a business platform. This perception is long gone. With almost a billion people, this is a social network whose ubiquitousness cannot be ignored.

Get a Twitter profile

2Twitter is an amazing tool that lets you engage in a personalized manner with your users and potential users. There are many tools that enable you to find your exact target audience on Twitter — e.g., WeFollow and Twtrland — and engage directly with them. Twitter can also allow for real-time customer service between company and customer. Continue reading