October 23, 2013

Burnish your brand’s reputation, don’t ‘manage’ it

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Reputation management is not about dressing up mistakes

Target audience: Marketing professionals, SEO specialists, PR pros, brand managers, businesses, nonprofits, educators, Web publishers, journalists.

Chris AbrahamIf you want to fix your online reputation, writing big checks to an online reputation agency isn’t enough over the long haul — you’ll also really need to get your own house in order.

Most online reputation management (ORM) agencies can easily take back all the land you’ve ceded to negative reviews, rigorous and vigorous besmirchment, and terrible happenstance; however, this is all assuming you’ve been done wrong.

I call this scenario “the clean.” The crime scene may well be bloody and I may well need to don a Hazmat suit, fill my bucket with Clorox bleach, and get scrubbing with my stiff brush until the apartment is again rentable. The crime is over, it’s unlikely to repeat, and my job is just to restore the scene to normal. Continue reading

October 7, 2013

When selling social media, brand like a Realtor

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Target audience: Social marketers, PR professionals, SEO specialists, businesses, social media managers, online reputation management experts.

Chris AbrahamWhen you think about it, Realtors were the world’s first social media marketers — well before the Internet existed. Social networks predated the Internet and real estate agents have always been exemplary manifestations of shameless self-promoters while still being able to build reputation, trust, and confidence over time. I really think that we social media marketers should be more like Realtors — in fact, most of the top online influencers very much do follow in the footsteps of the humble neighborhood real estate agent.

I never understood the mad narcissism that real estate agents shamelessly flaunted everywhere in the form of portraiture on emblazoned cards, placards, for sale signs, circulars, mailers, and online. But I get it now — and I want to let out my inner real estate agent. And I really believe you should, too. Here’s why: Continue reading

September 5, 2013

Why you must armor your online reputation

armadillo
Image by Mark Dumont on Flickr (CC BY)

Before a crisis hits, get ahead of the problem by steeling your defenses

Target audience: Online reputation management experts, marketing professionals, SEO specialists, businesses, Web publishers.

Chris AbrahamWhen high-end online reputation management experts like me get together and kibitz about prospecting new business, we always talk about how much all our clients would have benefited from taking our calls well before their sundry crises struck.

Long story short: hire me or someone like me if you don’t have a big pile of time but do have a small pile of money. Otherwise, spend some of your own time, talent and treasure doing a serious domain name buy, setting up a comprehensive array of sites, blogs, and social media profiles, and keeping them fresh through updates and thoughtful maintenance.

Yes, this could well be a pretty big project that will probably require special budgeting, a little hiring, some additional managing, or some personal time-management for the additional items on your own plate, for sure. Continue reading

November 13, 2012

Your online brand matters more than you realize

Manage your online presence to cultivate a positive reputation

Target audience: Businesses, brands, marketing professionals, SEO specialists, agencies, general public.

David SparkWhat you say about yourself online and what others say about you online will affect your business’s bottom line. According to a study conducted by the Harvard Business Review, an overall one-star increase or decrease on a review site can result in a 5 to 9 percent increase or decrease in sales. Similarly, a study by Edmunds.com discovered that auto dealerships with a 3.5 star rating or below get 30 percent fewer leads, said Brent Franson, vice president of sales at Reputation.com.

Two weeks ago I moderated a panel discussion for the Jewish Community Federation Business Leadership Council on building and protecting your online brand. Joining me and Franson on the panel were Shanee Ben-Zur, social media strategist and manager for NVIDIA, and Daniel Bernstein, product partnerships lead for Social/Google+ at Google. Continue reading

November 6, 2012

Are you using updated keywords for your business?

Or, why your keywords suck and are outdated

Chris AbrahamYou probably built your website years ago. You’ve probably never updated your CV, just added your latest jobs and clients to the top. Your corporate bio, what you do, your products and services were probably written back either when your company opened, when you ported your brochures to the web, or the last time you did a major revision. Like I said, probably years ago.

Why does this matter?

If you don’t add the exact, literal titles, subjects, hashtags, and keywords people are using to find you and your services, then you won’t be found at all

Language evolves very rapidly, and how it evolves has little or nothing to do with what you call yourself, how you describe your products and services, or the keywords you have locked and loaded into your tweets, your websites, your hashtags, your textual links, your Google AdWords contextual ad campaigns, your Facebook ad programs and Twitter promoted tweets.

If you don’t refer to your services in the same way that others do, you’ll be surprisingly invisible when it comes to your prospects finding you on the Internet. If you don’t add the exact, literal titles, subjects, hashtags, and keywords that people are using to find you and your valuable services, then you won’t be found at all. Continue reading

September 26, 2012

Why you need to buy all your domain names now

Chris AbrahamIf you’re interested in protecting and controlling your own online reputation, one of the easiest things in the world you can do is register as many domain names as are available and try to back-order all the rest.

Expensive? Don’t tell me how expensive that’ll be, because it’ll surely end up being a lot cheaper than options B, C, etc. — where option B is the thousands of dollars you’ll need to spend if someone else gets your domains first and is willing to sell them back to you and option C is when, instead of selling your domain name back to you, they create an attack site where mis-info is the special of the day.

Continue reading