November 13, 2012

Your online brand matters more than you realize

Manage your online presence to cultivate a positive reputation

Target audience: Businesses, brands, marketing professionals, SEO specialists, agencies, general public.

David SparkWhat you say about yourself online and what others say about you online will affect your business’s bottom line. According to a study conducted by the Harvard Business Review, an overall one-star increase or decrease on a review site can result in a 5 to 9 percent increase or decrease in sales. Similarly, a study by Edmunds.com discovered that auto dealerships with a 3.5 star rating or below get 30 percent fewer leads, said Brent Franson, vice president of sales at Reputation.com.

Two weeks ago I moderated a panel discussion for the Jewish Community Federation Business Leadership Council on building and protecting your online brand. Joining me and Franson on the panel were Shanee Ben-Zur, social media strategist and manager for NVIDIA, and Daniel Bernstein, product partnerships lead for Social/Google+ at Google. Continue reading