July 11, 2012

Don’t bring your social media completely in-house

Zappos!Chris AbrahamI really believe it’s bad advice to recommend that companies fire their social media consultants, experts and agencies only to bring everything in house.

While “everyone” is on Facebook, social media is no longer a land of tinkerers; it’s a land of consumers. If you fill a room of potential brand ambassadors you harvest from your own ranks, I guarantee that only 1% to 10% of those people are active participants, and the rest are passive folks who are mostly lurkers. And when people bring up Zappos as the corporate exemplar, I always remind them that Zappos is exceptional and that’s why they’re the only company anyone can think of who does it as well internally. Plus, Zappos is a dyed-in-the-wool customer-service-centric company with an aggressive, visionary founder — someone who has completely rebuilt itself to over-serve its communities. Kudos, but seriously a truly exceptional example.

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June 28, 2012

Your social media plan needs to shut up and start listening

http://chrisabraham.com/wp-content/uploads/2012/06/20120531-crmbpiya7x7bam93ci7un1p72s.jpgChris AbrahamI know you. You’re spending all of your social media marketing budget on promoting your brand, products, and services; that’s fine except you’ve either forgotten — or never knew — that social media is a two-way street. It is.

And, something you also didn’t know: social media is two-thirds defense and monitoring — listening — and only one-third promotion and publicity — speaking. Most marketing folks not only don’t get PR but they revile it; sadly, this is what social media is, no matter what you call it: public relations, all aspects of it: publicity, of course, but also crisis management! Continue reading

July 31, 2009

All about metrics and Web analytics

JD LasicaDuring the Traveling Geeks trip to the UK I had the good fortune of having a Flip Ultra HD recorder in my pocket when I bumped into Jim Sterne. Jim runs the Emetrics Marketing Optimization Summit and is also chairman of the Web Analytics Association.

Our interview took place on the third story of the historic Globe Theatre overlooking the Thames during the Econsultancy Roundtable on our last day in London, and the 5-minute video came out fairly well, considering the lack of fill lighting, the lack of a tripod and some audio artifacts from the Flip.

Sterne, head of Target Marketing of Santa Barbara, breaks down analytics into three main buckets:

1Website ratings: What’s happening on the Internet in general? Which websites are the most popular? Popular services include comScore, Nielsen/Netratings, Hitwise as well other tools like Quantcast and Alexa.

2Advertising: The ad industry needs to know how many ads are being served and whether they’re being clicked. Doubleclick is the giant of the field; the Atlas Network, 24/7 Real Media and Right Media are other players.

3Web analytics: At each website, what is the user’s behavior? Are they arriving on the landing page? Do they bounce off (hit one page and go no further)? Can I tweak the persuasion process to improve the conversion rate? What’s their demographic and behavioral makeup? Customer satisfaction and tracking social media traffic also tie into this. Measurement tools and firms include Google Analytics, Omniture, Web Trends and CoreMetrics.

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May 10, 2009

Free social media marketing Webinar

Chris AbrahamDigital PR executives Sally Falkow and I will co-present a free webinar this Thursday on the subject of digital PR, social media marketing and blogger relations. This event is at 1 pm Eastern/ 10 am Pacific time, and you need to register in advance so please register now!

The name of the free digital PR Webinar is How to Do Social Media Marketing: Bloggers, Social Networks, Metrics, and More.

Register Now!

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February 26, 2009

Is email marketing still relevant in a 2.0 world?

Chris AbrahamWhen I realized that I could download the OPML file from the Power 150 site and then hack it around into a contact list of over 900 of the top advertising, marketing, PR, and SEO bloggers on the planet, I did so.

Ever since, I have been scheduling calls with all of the folks I have been admiring on a daily basis. Two days ago I spent an hour on the horn with Lee Hopkins, “one of Australia’s leading thinkers on communication strategy in an online environment,” who is, in fact, one of the World’s leading thinkers on communication strategy in an online environment.  We had a great chat — and amazing talk!

At the end, Lee asked me if he could blog the conversation and I jumped at the opportunity and late last night Lee published Is email marketing still relevant in a 2.0 world? which is not only the most complete description of what we at Abraham Harrison LLC do on a daily basis but it is said in a better, more comprehensive, way than I could even conceive of doing myself.  Here it is, in full.  Be sure to visit (and subscribe to) Better Communication Results, Lee Hopkin’s blog.

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