February 23, 2010

17 visionaries predict impact of social on the enterprise

Nicholas de Wolff, National Film Fes­ti­val for Tal­ented Youth: "Too many peo­ple are div­ing into the Web 2.0 and 3.0 pools before they even know with whom they are swim­ming."
Nicholas de Wolff, National Film Fes­ti­val for Tal­ented Youth:
“Too many peo­ple are div­ing into the Web 2.0 and 3.0 pools
before they even know with whom they are swim­ming.”

Social business seen as making seismic waves in marketing, sales, operations

Christopher RollysonThe adoption of Web 2.0 and social networking accelerated significantly over the past year, and it shows no sign of stopping. Global digital word of mouth is disrupting growing swaths of business models, and CEOs want to understand its opportunities and threats. Although the Web is resplendent with prognostications from social media gurus, the voices of enterprise practitioners are too rarely heard.

To remedy that, I’ve gathered the perspectives of highly experienced executives who share their thoughts on how Web 2.0 is changing their businesses and mindsets. They also share its limitations and problems. Keep in mind that each contributor wrote independently, and I have made no attempt to unify their views, although I will offer my analysis and conclusions as well as the intriguing backstory below. Here is a sampling of the group’s eclectic insights:

  • A seismic shift in marketing is emergent, and chief marketing officers will require robust strategies to succeed consistently with Web 2.0 and use it to their advantage.
  • Gamification will redefine “work” and “play” and gradually make them indistinguishable.
  • Performance demands on government will force it to shed its laggard stereotype and pioneer social business at local and federal levels.
  • Arguably the biggest disruption of all is that green energy is enabling billions of previously unconnected people to join the world as participants; China and India are two of the fastest growing economies of the world, and millions of people are jumping online every year. Infrastructure limitations are forcing extreme innovation.

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January 11, 2010

2010 predictions & recommendations for Web 2.0 and social networks

How mass collaboration is transforming company and culture

2010_PredictChristopher RollysonAs chronicled in the just-published Decade in Review 2000-2009, the 21st century is proving to be volatile and disruptive in every way, and 2010 will continue the trend. Three disruptive forces are converging: the relative value of the Industrial Economy continues to fall as overproduction reigns. Globalization is replete with extras that people at the head table didn’t order. Most imperceptibly yet poignantly, the emerging Knowledge Economy is digitizing communications and changing the economics of knowledge and relationships.

Web 2.0 and social networks drive down the cost of communication, which accelerates volatility because when people talk, ideas change and lead to action, and digital conversations happens faster and less expensively. Social networks are rapidly making the Web human, thereby attracting an ever-larger portion of all human communications online. In 2009, adoption reached critical mass, ramping strongly among consumers, so many enterprises are following. The Web 1.0 adoption rhythm is very instructive.

Pervasive Web 2.0 also means reexamination or disruption of most areas of life, culture, society, government and business because social networks alter how many and what kind of relationships people have. The impact is similar to Ford’s production line, except it is more powerful: it scales relationships. Large organizations will remain in a profound state of turmoil because they were not built with withstand the volatility these forces are unleashing. Many Fortune 500 companies will be confronted with their survival, and some will not make it. Entire industries will consolidate over the next several years (automotive, airlines, banking, hotels, food, consumer goods…). Web communications mean we consume novelty far more quickly, which curtails product life cycles and leads to ultra-fast commoditization. Companies will require unprecedented innovation to even stay in place. New entrants around the world compete for customers and leverage their lower costs and better innovation processes. And Web 2.0 is still in the early stages of adoption.

This dynamism elevates opportunity and threat for executives and their organizations, so our focus here is to lay out probable milestones for 2010 to assist executives in business strategy and career planning for 2010 and beyond. First, I will lay out predictions, on which I’ll build for my 2010 recommendations. By the way, this follows Year in Review—2009/Social Networking Gains Legs on Heavy Seas and Decade in Review 2000-2009/The Rise of Web 2.0, the New Pervasive Human Space. Continue reading

June 26, 2009

Intel Insiders program marks one year

intel insiders

JD LasicaThe Intel Insiders program just marked its first anniversary, so it’s worth mentioning a few highlights over the past year. We advise Intel on social media matters. (I wrote about the program at its launch a year ago and posted this disclosure statement.)

I’m glad to see Intel taking out an even greater public presence this year, with its co-sponsorship of PBS’s NewsHour and its deepening commitment to educational and charitable efforts around the globe. Some highlights for me:

• Trading ideas and comparing notes with some of the other Insiders, including Tom Foremski and Sarah Austin (both of whom will be part of the Traveling Geeks trip to London July 4-11), Cathy Brooks, Justine Ezarik, Brian Solis, Frank Gruber, Adriana Gascoigne and others. Intel is the chief underwriter of the Traveling Geeks trip, and I hope to post a few dispatches on their site during the trip.

• Our interview with Intel chairman and former CEO Craig Barrett. Here’s our video interview with him at the Consumer Electronics Show earlier this year where he talks about corporate social repsonsibility. The following day he announced a wide-ranging new initiative by Intel to support the philanthropic micro-lending efforts of Kiva.org and the nonprofit charity Save the Children all across the globe.

• Here’s my one-minute Animoto remix of my photo gallery of CES, set to a wicked soundtrack. (Intel paid for my trip to CES.) Which reminds me … I need to use Animoto more often!

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June 5, 2009

Reflections on using LinkedIn, Facebook and Twitter

A multiple platform perspective to increase engagement

strategyChristopher S. RollysonSpecializing in Web 2.0 and social networking since early 2006, I’ve formulated strategy and programs for hundreds of business and government leaders. The main goal of these initiatives has been engaging people in the most appropriate and effective way. Since many of my clients are B2B (business to business, commercial) executives, I have worked extensively with LinkedIn because it has been most relevant for most situations (it still is).

However, I am increasingly seeing cases in which people have accelerated relationships by connecting in multiple platforms, and this is growing in importance in client work. Here I will offer a cursory introduction of this concept and how it can work.

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May 30, 2009

BlogWell: How big brands use social media

JD LasicaSocial media conferences seem to be sprouting up everywhere these days, but one conference consistently does an oustanding job of bringing in high-level people to explain how “big brands” — large corporations — are using social media in the enterprise: BlogWell.

I attended the inaugural BlogWell, a joint venture of GasPedal and the Blog Council, in San Jose last fall and wrote about it here. What I like is that these executives offer frank inside-the-firewall accounts of what’s working and not working with social media in their companies, with a focus on corporate blogging success stories.

So I was happy to see a third fourth BlogWell (after Chicago and New York) will be coming to San Francisco on June 23. Details:

Event: BlogWell San Francisco: How big brands use social media

Presentations: Case studies from Dell, Cisco, Wells Fargo, Intuit, SAP, General Mills, Kaiser Permanente and Pepsico.

When: Tuesday, June 23, 2009, 1-5 PM

Where: Mission Bay Conference Center at UCSF, 1675 Owens St., San Francisco

Cost: $250. Socialmedia.biz readers receive a 15% discount by using the coupon code THANKSSMBIZ

Register: at http://gaspedal.com/blogwell

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January 28, 2009

Social networks maturing fast

Twitter and Facebook top of mind: The nascent power of weak ties and small touches

Design 4 Christoher S. RollysonWhat a difference a year makes! The Social Networking Conference debuted several years ago as a forum for social networking sites and vendors, with enterprise clients few and far between. Miami 2009 took place January 22-23, 2009 at the Miami Beach Convention Center, and it was a veritable enterprise 2.0 conference. Many of the presenters hailed from enterprise-focused high technology vendors, but they spoke as social networking practitioners. The good practices they shared reflected the maturation of social networks. Don’t get me wrong, we are still in early days, but it was obvious to see that social networks would be completely mainstream this year. Enterprise-focused vendors provided additional evidence by explaining some of the new social network features in their offerings.

You may download this report as a PDF:


Social Networking Watch’s Mark Brooks gave an overview of key trends, while jetBlue’s Morgan Johnston and IBM’s Adam Christensen drove home the message that companies could be rewarded for trusting their customers in social networks. Ford’s Scott Monty, Sun’s Lou Ordorica and Microsoft’s Marty Collins shared how they were using social networking to evolve their companies by opening up to customers and adopting P2P, two-way communications.Yammer’s David Schwartz and Faceforce’s Clara Shih presented two tech innovators that promised significant disruptive potential. SAP’s Steve Mann, Opera’s Thomas Ford and Dow Jones’ Tom Aley all shared fascinating social networking elements of their portfolios, which were all enterprise-focused. Awareness Networks’ John Bruce was on hand to share good practices and pitfalls. I presented the only industry-focused preso, focused on how social networks were beginning to disrupt the U.S. healthcare industry. I also gave the pre-conference workshop, Successful Social Networking Projects in the Enterprise.
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