November 19, 2009

HP responds to ‘Why I love public transportation and hate HP’

by David Spark

At the beginning of November I wrote an article titled Why I love public transportation and hate HP after a horrible customer service experience with HP where I had to wait two hours for technical service after I had paid for their tier 2 service. I compared it to public transportation in San Francisco because now we have transponders on … Continue reading

November 2, 2009

Why I love public transportation and hate HP

by David Spark

We all complain about public transportation. It’s slow. It’s crowded. It’s delayed. It’s boring. Public transportation can be miserable, but for me it’s not anymore. It’s not because San Francisco MUNI and BART got any cleaner or faster, but because they provided me with some information. They told me when the next bus is coming. Using the NextMUNI or the … Continue reading

September 17, 2009

Mint.com: Personal finance made easy

by JD Lasica

The magic behind Mint.com from JD Lasica on Vimeo. The breakout success story in the online personal finance sector during 2009 has been Mint.com. The site allows you to track your spending and saving habits by automatically uploading statements from your banks and credit accounts and generating reports that show where the money is going. On Monday came the news … Continue reading

January 11, 2009

On the lighter side at CES

by JD Lasica

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Category: Amusing, Consumer
June 7, 2008

Greatest hits of consumer justice on the Internet

by JD Lasica

Chris Ladd in the latest issue of Good magazine: Consumer Justice Online. Some great examples here of the power of the Internet to redress the balance of power between corporations and citizens. Excerpts: Dave Stolte, the guy with the $3,000 iPhone bill, struck out dealing with AT&T’s service representative. Stolte would have to pay, they said, or AT&T would shut … Continue reading

Category: Consumer, Web/Tech
April 8, 2008

MaxRoam: Travel global, pay local

by JD Lasica

I’m traveling to Israel this week as part of a social media delegation. Among the million and one things I had to do to prepare was get a local cell phone service that won’t bankrupt me. Andy Abramson, who knows about these things, says the usual roaming charges you’ll pay your usual carrier (in my case, AT&T International) would be … Continue reading

Category: Consumer, Israel, Mobile