May 16, 2013

Top 5 CRM platforms for small business

CRM

Insightly, SugarCRM, Nimble, Zoho CRM lead way

Guest post by Megan Totka
Chief Editor, ChamberofCommerce.com

MeganTotkaAt some point, a growing small or medium-size business comes face to face with a basic question: How do we manage our relationships with our customers?

By using customer relationship management (CRM) software, a business owner can track customers’ shopping and buying habits, information about new prospects, sales, vendors, past interactions via social media and more. A good CRM system organizes all this information and makes it easily accessible, allowing team members to work more efficiently and productively.

CRM software was once reserved for corporations and enterprise-level businesses that had access to the technology — and the resources to use it. But as more software vendors have developed CRM platforms, adding features and honing both functionality and integration, this powerful business tool has been refined into versions easier to use and more affordable for companies of all sizes.

Today, there are many CRM solutions designed especially with small businesses in mind.

Insightly: Integrates with Gmail & Google apps

Insightly

1The small business CRM system Insightly packs a lot of powerful features into an extremely affordable package that integrates fully with Google’s increasingly popular Gmail and suite of Google apps. Its project management tools — which include conversation histories, customer profiles and a data management suite that associates email attachments with users and related projects — are well developed and intuitive. The flexible calendar system allows users to add, update and share meetings and events with ease. With on-the-fly customization, users can add custom fields and filters to suit their display preferences. A built-in notification system keeps everyone up to date, and with mobile apps for iOS and Android, this platform is ideal for remote workers who need access from anywhere. Insightly also includes social media integration with Twitter.

Cost: The basic service is free for up to three users, and business owners who select additional features, users and storage can expect to pay about $5 per user per month with paid levels of service beginning at $29 for 4-6 users per month.

SugarCRM: Open source solution does a lot out of the box

SugarCRM

2 Sugar, an open source CRM application, can be customized to meet even the most particular needs of a small business. The system supports sales, marketing, customer service, email, calendar, conferencing and project management right out of the box. It also integrates fully with the WordPress platform and popular social media sites. The Sugar community has already built some extensions and created new integrations that users can leverage to expand their data management and customer outreach toolkit. As an optional upgrade, SugarCRM also offers versions for mobile phones and tablets.

Cost: The price is a bit steep starting at $35 per user per month, but if your business needs an extensive, robust CRM platform and has the IT staff to support customization efforts, Sugar may be the smart choice.

Nimble: Addresses your ‘social listening’ needs

Nimble

3With an emphasis on social CRM (SCRM), Nimble delivers a feature-rich experience at an affordable price. The platform uses a familiar, social-media-style interface that integrates with Facebook, Twitter, LinkedIn and more to provide a unified stream of your CRM information in the social sphere. Nimble’s feature set also includes sales and marketing tools, activity management with calendar import and sync, a “social listening” feature that allows users to set search parameters for terms that appear in the Twitter and Facebook streams, and app add-ons for extended features like lead capture and analytics.

Cost: Users who like what they see after trying a free personal account can upgrade to a business plans priced at $15 per user per month.

Zoho CRM: Free version is a strong choice

Zoho

4A healthy feature set and excellent pricing options including a free version for up to three users makes Zoho CRM a strong choice for small business. Some of the tools that come with Zoho’s free version are social CRM integration, reports and dashboards, and lead and contact management. Paid versions include features like sales forecasting, marketing and workflow automation, and advanced CRM analytics.

Cost: The professional level Zoho plan is $12 per user per month, while the enterprise level runs $25 per user per month.

Prophet: Integrated with Microsoft apps


5Avidian Prophet offers all of the core tools and functions you’d expect from a modern CRM platform. Integrating closely with Microsoft applications, it offers Outlook users an interface that focuses more on familiarity and user-friendliness than powerful, nuanced features. And because its functionality is tied so intimately into that of Outlook (some functions even require the use of a Microsoft Exchange Server), it may have a bit of a steeper learning curve for those who aren’t already using Microsoft’s office suite.

Cost: The hosted cost of Prophet starts at $45 per user per month or can be set up on a local server for a one-time charge of $500 per user.

With such a wide range of pricing and available features, choosing a CRM platform is about so much more than which system has the lowest price tag. The total cost of any CRM solution isn’t always reflected in the up-front fee, and it’s worth your time and energy to determine which system has the right balance of features and affordability that best fits your business. Choosing the right system for your business lets you tackle customer relationship management in a new way and take your business to the next level.

Megan Totka is the chief editor of ChamberofCommerce.com. She specializes in the topic of small business tips and resources. ChamberofCommerce.com helps small businesses grow their business on the Web and facilitates connectivity between local businesses and more than 7,000 Chambers of Commerce worldwide.
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  • A very helpful post for small businesses. Social media is important these days and social media is expensive as well. Small business hesitate to go for social media marketing since they find it expensive and measuring ROI is difficult. Small businesses can consider these great softwares and can manage their CRM on their own.

  • JohnLarase

    Personally, I love the platform of Zoho CRM as it makes everything easy for us to handle things especially in business. Meanwhile, just to add up a few software in your list, here’s a compilation of over 15 CRM software with a comparison of all the features. I hope this will help, here’s the list.
    http://www.staff.com/blog/comparison-of-crm-software/

  • MarieTalcod

    This is an interesting list. Open source software solutions grow in popularity even if they are still considered by some as ‘false economy’ solutions. I’m currently working at TALCOD (French Open source and Web agency), and all the customers seem satisfied with the solutions that we base on CiviCRM. I do believe that open source solutions have a bright future.

  • tomy_thom

    I think Infusionsoft is one of the major players in the CRM software arena. It is also the choise of more than 12,000 marketers  http://t.co/AnGnGDfOeP

  • Nina_Gorbunova

    My two cents will be http://www.teamlab.com. Although it’s not only about customer relations but also a platform for project and document management.

  • Alyson Stone

    Thanks for including Nimble, Megan. I really like that you are aware of the awesome power of tools like these for SMBs: “CRM software was once reserved for corporations and enterprise-level businesses that had access to the technology — and the resources to use it.” Well said.

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    software was once reserved for corporations and enterprise-level
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    it. – See more at:
    http://socialmedia.biz/2013/05/16/top-crm-platforms-for-small-businesses/#sthash.wMFZu2gT.dpuf
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    software was once reserved for corporations and enterprise-level
    businesses that had access to the technology — and the resources to use i
    – See more at:
    http://socialmedia.biz/2013/05/16/top-crm-platforms-for-small-businesses/#sthash.wMFZu2gT.dpuf
    CRM
    software was once reserved for corporations and enterprise-level
    businesses that had access to the technology — and the resources to use i
    – See more at:
    http://socialmedia.biz/2013/05/16/top-crm-platforms-for-small-businesses/#sthash.wMFZu2gT.dpuf

  • All of the platforms make for very good choices! I actually hadn’t heard of Prophet, will definitely try it out. Another product I would suggest is Agile CRM- it is aimed exclusively at small businesses, and comes with a combination of CRM-Marketing Automation-Social Suite, integrates with gmail, and is actually quite inexpensive for its effectiveness (zero to a max of $99pm).

  • Good selection to feature and compare. I know some people who swear by Nimble. I used the opensource (“Community”) version of SugarCRM a long time ago but found it crippled beyond usefulness. Wonder why they keep calling the commercial version “open source” as it is almost as expensive per seat as Sales Force? I’m currently using Zoho CRM. The free version works but the application is far more useful when you pay to get useful reports, connect invoicing and helpdesk/support.

  • George Winchester

    Great insight!! I strongly recommend using Snapforce CRM. They offer a “FREE” trial that includes a live demonstration.
    For more info please visit

    http://www.snapforce.com

  • Eric G. Cohan

    Great information. CRM tools allow company leaders to better anticipate customer needs while enhancing service. Basic CRM software automates the process of tracking every interaction between a customer and a company representative.

    [email protected]

  • Paul

    Bitrix24 is WAY better than Insightly as far as free CRM options go. It’s the only free CRM that I know of that comes with unlimited contacts in the free plan.