September 17, 2012

5 tips for managing your community on Google Plus

How to get the most out of your G+ community

Guest post by Jen Lopez
SEOmoz 

You know that having a Google Plus strategy is important and you may also know how you should optimize our brand page for SEO purposes, but have you begun to manage your Google Plus community? Lately the team at SEOmoz has been working hard on making sure that Google+ isn’t thought of as just a third sock but as an important part of our social and search strategy.

Today I want to show you five ways you can use Google+ to engage more with your community, all the while helping your site and brand page show up more in searches. Now, let’s walk through some of these tactics.

One thing to remember is that with any kind of social strategy, what works great for us may not be the best for you. So test things out and see if they work. Here are the tips!

Check your notifications and respond

1You probably want to slap me in the face right now, right? I mean come on, of course you check your notifications — but do you respond? Every single morning when I log into Google+ the very first thing I do is check notifications. I start with the oldest and work my way forward and I respond to as many of them as possible.

Don’t miss this opportunity to let people know you’re out there and that you care about what they’re saying. Here are a few examples you can take advantage of:

Someone shares your post, or shares a post with you, or mentions you in a comment, or adds you to a circle. What do you do?
  • Someone shares your post. Take the opportunity to thank them!
  • Someone shares a post with you. They probably did it for a reason, look at the post and respond if it makes sense.
  • Someone mentions you in the comments. Read the post and jump into the comments as well. (Sometimes people freak out when you actually respond, that always makes my day.)
  • Someone adds you to a circle. Take this time to go through your new adds and add those people to circles if it makes sense. (When the next notification you get is someone excited that you’ve added them to a circle, you’ll enjoy that smile it puts on your face.)

But don’t end your interactions with notifications, as these only show up when someone specifically adds the +brand in a post. What about those mentions that weren’t direct?

Search for your brand/name/keywords and respond

2The next step in making sure you’re interacting with the community is to see what people are saying about you. Running a search will show you people, pages, posts, hangouts, etc. But I usually filter to only show me Google+ posts so I can see what people are talking about.

Bingo! I ran a simple search for “seo tools” and the very first post to come up is a big ol’ Open Site Explorer logo as part of a post called 31 Essential SEO Tools and Resources and they were nice enough to mention our site. This is a great example of when you can reach out and thank someone for sharing a post.

Another example is to simply search for your brand name. Let’s use a local cupcake shop as an example.

Sadly, they don’t have a Google+ page but lots of people are talking about them here. This is such an awesome opportunity to reach out to your community.

What is your community saying about you that you didn’t even realize was happening?

Check the Ripples for your latest content

3When Ripples first came out, Casey Henry wrote a great post about using Ripples to connect with influencers. This still holds true today, but the even better part is that Google has added some upgrades to Ripples since then. Now you see all the shares for the specific page you shared, not just the individual share’s Ripples.

These are the Ripples for a post from The Next Web that SEOmoz shared.

So let’s say you see that you have 26 Google+ shares but you only have three shares from your own post, you simply check the Ripples on your post and voila, you can see them all. Additionally, you can add any URL to check and see the Ripples.

From there, the sky is the limit. You could track your posts’ Ripples to see who your consistent influencers are. On the Ripples page you can see the top influencers for each post.

This is a really great way to see who’s sharing your content (or your competitor’s content!) and gives you easy access to reach out to them and make content. You can use this information for link building, for community management, for brand management, etc.

Mention other brands and people directly

4Just as you’re looking for posts mentioning your brand, other companies are doing the same thing. So if you want to be noticed, you need to do it as well. The same goes for people, be sure to link directly to blog authors, community members, speakers at events, etc. When someone gets a personal notification that they’ve been mentioned, how much do you want to bet that they’ll reshare the post, or comment or +1 it or take some sort of action? I’d bet a lot! We recently linked to all of our speakers for MozCon and many of the direct shares, comments and +1’s came from the speakers themselves.

It’s nice to see your name “in lights,” and the more you link out, the more they link in. Google Plus makes this so easy to do becaise you don’t have to be in circles with people or brands in order to link to them. You can do this when you post or even when you comment on someone else’s post.

Start a chat or Hangout

5One thing that I love about Google+ is that interacting with other people is quick and easy since they make it so simple to link directly to someone (see above). In turn, this makes it a great place to start a chat or something along those lines. I love what SEER has been doing with their page, they’ve been having Q&A sessions on Google+ and their team jumps in and answers questions.

In addition to using chats/Q&A sessions to reach out to your customers/community, you can always hold a Hangout. We have attempted it several times but unfortunately the limit of 10 people has made it pretty difficult for us as we get too many people trying to jump in. However, check out what My Community Manager is doing with Hangouts. First, they hold the Hangout every week at the same time so people know when to expect it. After the Hangout, they write a post talking about the main topics.

Your turn!

I’ve given you five great tactics to help you manage your Google+ community and interact with your clients, audience, fans, etc. I know there are a ton of other things you can do, but I really wanted to focus on ways to keep your community motivated and engaged. I see lots of people doing similar things on Twitter and Facebook but Google+ is getting somewhat ignored. With its importance in search, it’s important to know how to use it to your advantage.

What other tips do you have? How do you think you could leverage Hangouts and other kinds of chats with your community in Google+?

Jen Lopez is the Community Manager at SEOmoz and a devotee of the fine arts of Twitter, Facebook and all things social media. She has a background in Web development and will always be an SEO at heart. Follow her on Twitter @jennita. This article originally appeared on SEOmoz and is republished with permission. SEO­moz is not affil­i­ated with Socialmedia.biz and has not reviewed this trans­la­tion. The author’s posts are entirely her own and may not reflect the views of SEOmoz. SEO­moz pro­vides the Web’s best SEO tools and resources.

4 thoughts on “5 tips for managing your community on Google Plus

  1. There are a number of reason why as network marketers we should start implementing Google Plus. As a member of the community you will get a chance to share content, provide value, and comment on other people’s content.

  2. Google plus is a great source for interacting with people from various segments. I worked in a logistics company and I collect interesting news and articles from Google+ for publishing weekly newsletter. This article provides brief insights about google plus.http://www.loadjunction.com/
     

  3. Very few of my clients are on Google Plus.  I see that there is the option to add people to circles or invite them to join G+ when using my personal G+ page but when using my business’s G+ page, it doesn’t allow this.  From a business standpoint, Isn’t the point to engage customers on a professional level rather than personal?  I would feel as though I was overstepping by trying to connect with customers through my personal account.  How should a business go about encouraging people to add it to their circles?  Any advice would be much appreciated.  Thanks!

  4. I love all this Jen.  While G+ has its critics, its SEO importance alone makes it incredibly valuable.  I wonder if you’ve come across an app/tool that gives you better management of your circles.  I started on day one and hit my 5000 cap some time ago.  With Twitter I can manage this with tools, but G+ not so much.  Any info you can lend would be apprecaited.

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